FAQ
Frequently Asked Questions
Our customer services team have used their knowledge to put together a list of answers to your most frequently asked questions. For any other questions please phone our Customer Services department on 0845 803 6768.
When will my tickets arrive?
Between 7 - 10 days before you travel.
When do I need to pay my balance?
12 Weeks before your departure date.
What is my baggage allowance?
This information is normally printed on your tickets.
Are inflight meals included?
You will be told this at the time of booking, but most airlines now charge for meals and they require that you pre-book the meals at least 2-weeks before your departure date. Within 2-weeks of travel meals can not be added to your booking.
Can I pre-book my seats?
Yes, normally at an extra charge. Please contact our Customer Services department on 0845 803 6768 to pre-book your seats if not done at the time of your booking.
If I need airport assistance what should I do?
For all airport assistance requirements please phone our Customer Services department on 0845 803 6768 and they will be happy to help.
Can I take skis, scuba gear, golf clubs or other large equipment with me?
Skis normally carry a charge, but for the latest costs for skies, SCUBA gear, golf clubs, bicycles and other large equipment please contact the airline you are flying with directly, who will be able to advise you of their current charges which do vary depending on the airline.
Can I change my booking? e.g. names, passengers etc?
Yes, you can make certain changes to your booking, but you will be charged by your Tour Operator for making changes to your booking, these charges vary depending on your Tour Operator and the changes you wish to make. Most Tour Operators will NOT allow you to change dates, duration or departure/destination airports within 8-weeks of travel. PLEASE NOTE: If booking scheduled flights online please read and agree to the terms and conditions of booking on our Scheduled Booking website as these terms and conditions differ from charter flight bookings.
What are 'pre-booked' seats?
A pre-booked seat only guarantees that passengers on the same booking reference are seated together. This does not allow you to choose the seats you wish (e.g. windows, bulkhead or aisle seats). Requests or special needs can be arranged with our admin department for specific seats but are only requests and can never be guaranteed.
Can I give you my Advanced Passenger Information (API) details online?
Yes, you can give us your Advanced Passenger Information (API) details by using our online API Form. You can also phone our customer service department on 0845 803 6768 before you travel and give them your details.