Frequently Asked Questions
Top 10 Most Asked Questions
Our customer services team have used their knowledge to put together a list of answers to your most frequently asked questions. For any other questions please phone our Customer Services department on 0845 803 6768.
Top Questions
- 1. When will my tickets arrive?
- 2. When do I need to pay my balance?
- 3. What is my baggage allowance?
- 4. Are inflight meals included?
- 5. Can I pre-book my seats?
- 6. If I need airport assistance what should I do?
- 7. Can I take skis, scuba gear, golf clubs or other large equipment with me?
- 8. Can I change my booking? e.g. names, passengers etc?
- 9. What are 'pre-booked' seats?
- 10. What are Social Bookmarking links?
Answers
1. Between 7 - 10 days before you travel.
2. 12 Weeks before your departure date.
3. Charter flights baggage allowance is normally 15kg (some airlines allow 20kg) and handluggage is normally 5kg and it should be able to be stored under your seat or in the overhead compartment. This information is normally printed on your tickets.
4. You will be told this at the time of booking, but most airlines now charge £10 per person for meals and they require that you pre-book the meals at least 2-weeks before your departure date. Within 2-weeks of travel meals can not be added to your booking.
5. Yes, normally at an extra charge of approximately £10 per person. Please contact our Customer Services department on 0845 803 6768 to pre-book your seats if not done at the time of your booking.
6. For all airport assistance requirements please phone our Customer Services department on 0845 803 6768 and they will be happy to help.
7. Skis normally carry a £15 per person charge, but for the latest costs for skies, SCUBA gear, golf clubs, bicycles and other large equipment please contact the airline you are flying with directly, who will be able to advise you of their current charges which do vary depending on the airline.
8. Yes, you can make certain changes to your booking, but you will be charged by your Tour Operator for making changes to your booking, these charges vary depending on your Tour Operator and the changes you wish to make. Most Tour Operators will NOT allow you to change dates, duration or departure/destination airports within 8-weeks of travel. PLEASE NOTE: If booking scheduled flights online please read and agree to the terms and conditions of booking on our Scheduled Booking website as these terms and conditions differ from charter flight bookings.
9. A pre-booked seat only guarantees that passengers on the same booking reference are seated together. This does not allow you to choose the seats you wish (e.g. windows, bulkhead or aisle seats). Requests or special needs can be arranged with our admin department for specific seats but are only requests and can never be guaranteed.
10. Social Bookmarking links allow you to bookmark, add to your favourites, tag and share your favourite websites and webpages from around the internet all in one place that can be accessed from anywhere that there is an internet connection. You can share your list of favourite links with friends & family or other people with similar interests. So when you see a website or a webpage that you want to refer to again, simply click on the Social Bookmarking links found in the Bookmarks sidebar of this website, to add it to your list of favourite links.
Destinations
Top 10 Holidays
- Tenerife (Canaries)
- Lanzarote (Canaries)
- Dalaman (Turkey)
- Palma (Balearics)
- Alicante (Spain)
- Faro (Portugal)
- Paphos (Cyprus)
- Malaga (Spain)
- New York (USA)
- Sharm El Sheikh (Red Sea, Egypt)
Balearic Islands
Canary Islands
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