Help Section
Help information on the Cheapholidays.com website
ABTA (Association of British Travel Agents)
Flightline Essex Limited is a fully bonded member of ABTA (Association of British Travel Agents) and we are subject to the ABTA Code of Conduct. Our ABTA numbers are C0359 and W8319 and we act as retail agents for all tour operators.
ABTA - the Association of British Travel Agents - is the organisation which represents UK travel agents and tour operators responsible for the sale of around over 90% of package holidays and approximately 45% of independent travel arrangements. It's ABTA's role to ensure that you, the customer, benefit from consistently high standards of trading practice in the travel industry; that the standards of service and business throughout the membership are of the highest calibre. As such, ABTA's famous symbol has come to represent choice and value.
For more details on ABTA and the protection and consumer services they offer travelers, please visit the ABTA Official Website.
Passport and Visa Requirements
Everyone requires a valid passport and sometimes a visa to travel abroad. It is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets. British Citizens require a valid full ten-year British Citizen passport for travel outside the British Isles (this includes all children aged under 16 who are not already included on an adult passport). Certain destinations may require at least six months validity remaining on the passport on the date of return. Non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up to date advice on passport requirements.
If you are applying for a new passport, you can no longer add your children's names onto it - they will need their own individual passports. Children who currently appear on a parent's passport can still travel without an individual passport.
If you need to apply for a new passport, you should do so well in advance of travel to allow plenty of time for your application to be processed. Further information about applications can be obtained from the Passport Office on 0870 521 0410.
Flightline recommends that all customers should re-check their passport and visa requirements six weeks before they travel.
Visas may be required for British Citizens for entry to non-EU countries. Visas may also be required for longer stays over three months in certain EU countries. Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. Anyone with a criminal record travelling abroad may require a visa. This applies to entry to the USA and to other countries.
We recommend you look at the Travel Advice section of the Foreign & Commonwealth Office website www.fco.gov.uk before making any travel arangements. The FCO website gives passport and visa requirements, plus travel and health advice for the country you are visiting.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We also strongly advise that you take out travel insurance to cover you and your party. We do not offer travel insurance over the phone but it can be purchased via our website at www.cheapholidays.com/insurance/ .
Please visit the Destination Guides pages for basic information on passport and visa requirements. Please note that this information is subject to change.
Travel Insurance
When travelling abroad unforeseen accidents and illnesses can occur. We all hope never to be taken ill or injuried abroad, but sometimes it happens. To protect yourself & your family Flightline recommends that you purchase comprehensive travel insurance. We do not offer this over the phone but it can be bought on our website at cheapholidays.com/insurance/.
Foreign and Commonwealth Office
The Foreign and Commonwealth Office's Consular Division aims to look after the safety of British travellers overseas. It produces a range of information material aimed at helping British travellers avoid trouble, especially threats to personal safety arising from political unrest, lawlessness, violence, natural disasters, epidemics, anti-British demonstrations, and aircraft safety.
We advise you to visit the Foreign and Commonwealth Travel Website for information on your flight or holiday destination before you travel.
Passports & Visas / Health
We recommend that you to check the following websites at least 6-weeks before you travel to check the latest requirements for Passports/Visas and Health Matters in your flight/holiday destination..
Availability
Please note that all products/services shown on this website are subject to availability and alteration, over which Flightline Essex Ltd has no control.
What are Charter Flights?
Charter flights are more suited to holiday makers generally flying to typical holiday resorts found in a Tour Operators' brochures. They are often cheaper than scheduled flights, but not always. Their downsides are that they do not fly to as many destinations as scheduled flights and they often suffer from flight time changes.
What are Scheduled Flights?
Scheduled Flights are suitable for both holidaymakers and business travellers alike. They tend to be more expensive than charter flights, but they cover many more holiday destinations. They are regular scheduled flights so they suffer less from flight time changes, although flight time changes can still occur.
Booking Conditions
All services on this website including (but not limited to) flights, holidays, hotels, car-hire, airport parking and travel insurance are subject to our standard Booking Conditions.
Copyright
All Pages, Graphics and Data throughout this website remain the copyright of Flightline Essex Limited and must not be reproduced in any shape or form without express written permission.
Enquiries by Email
Due to the amount of email we receive on a daily basis, we unfortunately cannot answer flight or holiday enquiries via email. If you have difficulty booking on this website please phone our Reservations Team FREE on 0800 541 541, and they will be happy to book your flight or holiday.
Comments about the Website
If you have any comments about this website, either good or bad; or if you have any suggestions about how we may improve this website, please contact our Webmaster.
Privacy Policy
Flightline Essex Ltd respects your privacy
Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Flightline Essex Ltd. Except where required by us to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
Your data controller is: Flightline Essex Limited.
Please note consumers have a right of access to data held.
We will hold your information, where collected by us, and may use it to inform you of offers in the future. If you do not wish to receive such approaches in the future, please contact us at Client Data Protection, Flightline Essex Limited, Flightline House, 32-38 Milton Road, Westcliff-on-Sea, Essex SS0 7JE.
Credit/Debit Card Details
We know of no documented cases of credit card fraud using our website to purchase flights and holidays over the Internet. All credit card numbers are encrypted in the software when the booking is made using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Links to External Sites
Flightline Essex Ltd is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.
Unless otherwise stated ABTA protection does not apply to any of the third parties websites that we link to.
Cookies - What are they?
They are small data text files attached to your computer's hard-drive by your internet browser. They enable us to recognize you each time you visit this site and monitor the pages on our website that a computer used by you has accessed.
Cookies - How do we use them?
We use cookies only for tracking purposes. The cookies that we use store the address (URL) of the website you visited before visiting this website. This information is for internal use only to help us in the marketing of this website. We do not publish or pass this information onto any third parties.
Cookies themselves do not contain any personal information, and Flightline Essex Ltd does not use cookies to collect personal information. If you wish, you can change your internet browser settings to refuse cookies.
Remember The Risks Whenever You Use The Internet!
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Flightline Essex Ltd and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Flightline Essex Ltd have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.
Please contact those vendors and others directly if you have any questions about their privacy policies.
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