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Information for our Customers
Advanced Passenger Information (API) details
You can give us your Advanced Passenger Information (API) details by using our online Advanced Passenger Information Form 
. You can also phone our customer service department on 0845 803 6768 before you travel and give them your details.
ABTA (Association of British Travel Agents)
CheapHolidays.com website is operated by Flightline Essex Limited who are a fully bonded member of ABTA (Association of British Travel Agents) and we are subject to the ABTA Code of Conduct. Our ABTA numbers are C0359 and W8319 and we act as retail agents for all tour operators.
ABTA - the Association of British Travel Agents - is the organisation which represents UK travel agents and tour operators responsible for the sale of around over 90% of package holidays and approximately 45% of independent travel arrangements. It's ABTA's role to ensure that you, the customer, benefit from consistently high standards of trading practice in the travel industry; that the standards of service and business throughout the membership are of the highest calibre. As such, ABTA's famous symbol has come to represent choice and value.
For more details on ABTA and the protection and consumer services they offer travelers, please visit the ABTA Website .
Passport and Visa Requirements
Everyone requires a valid passport and sometimes a visa to travel abroad. It is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets. British Citizens require a valid full ten-year British Citizen passport for travel outside the British Isles (this includes all children aged under 16 who are not already included on an adult passport). Certain destinations may require at least six months validity remaining on the passport on the date of return. Non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up to date advice on passport requirements.
If you are applying for a new passport, you can no longer add your children's names onto it - they will need their own individual passports. Children who currently appear on a parent's passport can still travel without an individual passport.
If you need to apply for a new passport, you should do so well in advance of travel to allow plenty of time for your application to be processed. Further information about applications can be obtained from the Passport Office on 0870 521 0410.
Flightline recommends that all customers should re-check their passport and visa requirements six weeks before they travel.
Visas may be required for British Citizens for entry to non-EU countries. Visas may also be required for longer stays over three months in certain EU countries. Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. Anyone with a criminal record travelling abroad may require a visa. This applies to entry to the USA and to other countries.
We recommend you look at the Travel Advice section of the Foreign & Commonwealth Office website www.fco.gov.uk before making any travel arangements. The FCO website gives passport and visa requirements, plus travel and health advice for the country you are visiting.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We also strongly advise that you take out travel insurance to cover you and your party.
Basic information on passport and visa requirements can be found on this web site where applicable. Please note that this information is subject to change.
Travel Insurance
When travelling abroad unforeseen accidents and illnesses can occur. We all hope never to be taken ill or injuried abroad, but sometimes it happens. To protect yourself & your family, we recommend that you purchase comprehensive travel insurance.
Foreign and Commonwealth Office
The Foreign and Commonwealth Office's Consular Division aims to look after the safety of British travellers overseas. It produces a range of information material aimed at helping British travellers avoid trouble, especially threats to personal safety arising from political unrest, lawlessness, violence, natural disasters, epidemics, anti-British demonstrations, and aircraft safety.
We advise you to visit the Foreign and Commonwealth Travel Website for information on your flight or holiday destination before you travel.
Passports & Visas / Health
We recommend that you to check the following websites at least 6-weeks before you travel to check the latest requirements for Passports/Visas and Health Matters in your flight/holiday destination..
Availability
Please note that all products/services shown on this website are subject to availability and alteration, over which Flightline Essex Ltd has no control.
What are Charter Flights?
Charter flights are more suited to holiday makers generally flying to typical holiday resorts found in a Tour Operators' brochures. They are often cheaper than scheduled flights, but not always. Their downsides are that they do not fly to as many destinations as scheduled flights and they often suffer from flight time changes.
What are Scheduled Flights?
Scheduled Flights are suitable for both holidaymakers and business travellers alike. They tend to be more expensive than charter flights, but they cover many more holiday destinations. They are regular scheduled flights so they suffer less from flight time changes, although flight time changes can still occur.
Booking Conditions
All services on this website including (but not limited to) flights, holidays, hotels, car-hire, airport parking and travel insurance are subject to our standard Booking Conditions.
Copyright
All Pages, Graphics and Data throughout this website remain the copyright of Flightline Essex Limited and must not be reproduced in any shape or form without express written permission.
Enquiries by E-mail
Due to the amount of e-mail we receive on a daily basis, we unfortunately cannot answer flight or holiday enquiries via e-mail. If you have difficulty booking on this website please phone our Reservations Team FREE on 0800 294 1555, and they will be happy to book your flight or holiday.
Comments about the Website
If you have any comments about this website, either good or bad; or if you have any suggestions about how we may improve this website, please contact our Webmaster.
Credit/Debit Card Details
We know of no documented cases of credit card fraud using our website to purchase flights and holidays over the Internet. All credit card numbers are encrypted in the software when the booking is made using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Links to External Sites
Flightline Essex Ltd is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.
Unless otherwise stated ABTA protection does not apply to any of the third parties websites that we link to.
Cookies - What are they?
They are small data text files attached to your computer's hard-drive by your internet browser. They enable us to recognize you each time you visit this site and monitor the pages on our website that a computer used by you has accessed.
Cookies - How do we use them?
We use cookies only for tracking purposes. The cookies that we use store the address (URL) of the website you visited before visiting this website. This information is for internal use only to help us in the marketing of this website. We do not publish or pass this information onto any third parties.
Cookies themselves do not contain any personal information, and Flightline Essex Ltd does not use cookies to collect personal information. If you wish, you can change your internet browser settings to refuse cookies.
Remember the risks whenever you use the internet!
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Flightline Essex Ltd and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Flightline Essex Ltd have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.
Please contact those vendors and others directly if you have any questions about their privacy policies.
For any other information, please E-mail the Webmaster.