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Special Needs Request

Special Needs Assistance Request Form

We want all of our customers to have a safe and pleasant journey. In order for us to be able to achieve this, we ask that any person who may require special assistance or needs to fill in this questionnaire.


Special Needs Request Details

Please fill in this form and submit it to us as soon as possible, so that we can pass the information to your tour operator or airline who will endeavour to meet your special assistance needs request.

To notify us of your special needs, please fill in the form below. Please note that all fields are required.   Please circle either: Yes / No in the following sections if printing for posting.

If you wish to Print this form & post it to us, please click here.


Passenger Details
Lead Passenger Name:
Passenger Requiring Assistance:
Departure Date: (dd/mm/yy)
Document No. / Booking ID:
Outbound Flight No:
Outbound Flight Details:
Contact Email Address:


Section A. General Details
  What is the medical term for your disability or special need ?
  Disability Badge Number:  
(Failure to provide this, may result in request being denied by your operator)

Please Note: A doctors "fit-to-fly" certificate may be required


Section B. Mobility Details
Do you have any mobility difficulty ?
(If No then continue to Section C: Flight Details)		    
Yes   No
Can you walk on your own without assistance ?    
Yes   No
Can you walk up and down aircraft steps ?    
Yes   No
Do you need to borrow a wheelchair to & from the aircraft ?    
Yes   No
Can you board or leave an aircraft or coach without
additional assistance other than from a travelling companion ? 		   
Yes   No
Are you taking your own wheelchair ?
(If No then continue to Section C. Flight Details) 		   
Yes   No
If you are taking a wheelechair, is it collapsible ?    
Yes   No
If you are taking a wheelechair, is it battery operated ?    
Yes   No
If you are taking a wheelechair, which battery (cell) does it use ?    
Wet   Dry
If you are taking a wheelechair, what are its
dimensions ?
(Please state Width / Height / Depth & state in CM or INCHES)		 Open:

Closed:
If you are taking a wheelechair, what is its weight ?
(Please state weight in Kg or Ibs)


 Weight:



Section C. Flight Details
Would it be best for you to sit near a toilet ?  
Yes No
Would it be best for you to have an aisle seat ?  
Yes No
Will you be taking medication during the flight ?  
Yes No
Will you be taking any medical equipment ?
(Please make a note of all equipment in Section D)		  
Yes No
Are you asthmatic or you have other breathing difficulties ?  
Yes No


Section D. Extra Notes
Any information we should be aware of or medical equipment details ?


Important Information - Please Read
The above information will be passed to your Tour Operator or Airline. They will endeavour to meet your special assistance needs. However it is very important to remember that your special assistance needs requirements cannot be guaranteed. Also in some cases a medical certificate may be required before the requests can be met.

A special assistance needs form has to be returned to us by not later than 2-weeks prior to departure. If less than 2-weeks prior to departure, the special assistance needs form should be sent to the airline directly.

Please make sure that your holiday insurance adequately covers any pre-existing medical conditions and any expensive equipment that you may be taking with you.

By completing this form you declare that:

A) You are over the age of 18

B) All of the information on this form is true and correct and you understand that there can be no guarantee that these special assistance needs will be met.




or print & post the completed form to:

Customer Services, CheapHolidays.com, Flightline House, 32-38 Milton Road, Westcliff-on-Sea, Essex SS0 7JE

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Flightline House

Cheapholidays.com
32-38 Milton Road
Westcliff-on-Sea
Essex, UK, SS0 7JE
0800 294 1555

The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority (CAA).
Flightline Essex Ltd acts as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown.
Our ATOL number is 5458. CheapHolidays.com is a trading name of Flightline Essex Limited.

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